Return Policy Page

This Return Policy outlines the terms and conditions under which Aldecor International LLC ("we", "our", or "us") accepts returns, refunds, and exchanges for purchases made through our website https://aldecor.org ("Platform"). Please read the following carefully to understand our practices regarding returns. By purchasing from our Platform, you agree to the terms of this Return Policy.

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, you may be eligible to return it under the following conditions:

• The item must be unused, in its original condition, and with all original tags, packaging, and accessories intact.

• The return request must be raised within [e.g., 7] days from the date of delivery.

• Items that are damaged due to misuse, negligence, or improper handling are not eligible for return.

• Certain products, including customized, made-to-order, or personalized items, are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team via support@aldecor.org / +971 52 145 2551 within the return period.

2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Our team will review your request and guide you through the return process, including providing the return shipping address if applicable.

Please note that prior authorization from our support team is required before returning any items.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

• We recommend using a trackable shipping service to return your item, as we cannot guarantee receipt of your returned item without tracking confirmation.

• Items lost during return shipping will not be eligible for refund or exchange.

Inspection and Approval

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your return:

• If approved, your refund or exchange will be processed within [e.g., 7-14] business days.

• If rejected (due to damage, signs of use, or late return), the item will be sent back to you, and no refund will be issued.

Refunds

• Refunds will be processed to the original method of payment used at the time of purchase.

• Refunds may take several business days to reflect in your account, depending on your bank or payment provider.

• Shipping charges, if any, are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size, color, or model, please specify your preference when contacting our support team:

• Exchanges are subject to product availability.

• If the requested replacement item is unavailable, we may offer you a refund or store credit instead.

Non-Returnable Items

Please note that the following items are non-returnable:

• Custom-made, personalized, or specially ordered products.

• Clearance or sale items marked as "Final Sale."

• Products that have been used, altered, or damaged by the customer.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within [e.g., 48 hours] of receiving the item:

• Provide detailed photos of the damage/defect.

• We will arrange for a replacement or refund after verifying the issue at no additional cost to you.

Policy Updates

We reserve the right to modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting to the Platform. We encourage you to review this policy periodically.

Your continued use of our Platform following any updates constitutes your acceptance of the revised Return Policy.

Thank you for shopping with Aldecor. We appreciate your trust and are committed to ensuring your satisfaction.