Support Policy Page

This Support Policy outlines the basis on which Aldecor International LLC ("we", "our", or "us") provides assistance to users ("you" or "your") in connection with the use of our website https://aldecor.org and our services ("Platform" and "Services"). Please read the following carefully to understand our practices regarding support services. By using our Services, you agree to the terms of this Support Policy.

Support Services We Offer

We are committed to providing quality support services to enhance your experience with us. Our support includes, but is not limited to:

• Assistance with navigating and using our Platform.

• Help regarding order placement, payment issues, and delivery queries.

• Providing information about our products, services, promotions, and offers.

• Addressing any technical issues you may encounter while accessing our Platform.

• Managing account-related queries such as password resets and account updates.

Our support services are offered in good faith to help you make the most of your experience with Aldecor.

How to Contact Support

You can reach our support team through the following channels:

• Email: support@aldecor.org

• Phone: +971 52 145 2551

• Contact Form: Available on the Platform under the "Contact Us" section.

Our customer service representatives will strive to respond promptly and resolve your queries efficiently. Standard response time is within [e.g., 24-48 hours], excluding weekends and public holidays.

Support Availability

Our support team is available during the following hours:

• Business Days: Sunday to Thursday

• Business Hours: 9:00 AM to 6:00 PM (UAE time)

Requests submitted outside of business hours will be addressed on the next business day.

Limitations of Support

While we strive to provide comprehensive support, certain limitations apply:

• We are not responsible for troubleshooting issues caused by third-party services, software, hardware, or internet connections.

• We may not provide training or consultancy outside the scope of general usage support.

• Customization of services, personal consultations, or in-depth technical support may not be covered under free support and may require additional agreements or charges.

We reserve the right to decline support requests that fall outside the scope of our Services or that violate our Terms of Use.

Your Responsibilities

To help us provide better support, you agree to:

• Provide complete, accurate, and clear information regarding your issue.

• Respond promptly to any additional questions or information requests from our support team.

• Ensure that you have access to necessary account credentials or order information if required for support.

Failure to provide necessary information may delay or hinder the support process.

Updates to the Support Policy

We may update this Support Policy from time to time to reflect changes to our Services, user feedback, or other operational, legal, or regulatory reasons. The latest version of the Support Policy will always be available on the Platform. Any changes are effective immediately upon posting.

Your continued use of our Platform and Services after any modifications to this Support Policy constitutes your acceptance of those changes.

Thank you for choosing Aldecor. We are committed to providing you with excellent service and support.